Frequently Asked Questions

Everything you need to know about Alicefurs products, sizing, care, shipping, and returns. Need more help? Contact us at service@alicefurs.com.

Products and Brand

Alicefurs focuses on creating statement faux fur fashion with a soft, plush texture and luxurious appearance.

Our faux fur is designed to provide the rich look and feel of real fur while remaining 100% animal-free. From faux fur coats and jackets to faux fur boots and accessories, we focus on softness, comfort, distinctive designs, and quality craftsmanship.

Yes. Alicefurs products are 100% cruelty-free and animal-free.

We use high-quality faux fur materials designed to deliver the luxurious look, softness, and warmth of fur without using animal fur.

Sizing and Fit

Most Alicefurs faux fur coats and jackets use Asian sizing, which may run approximately one to two sizes smaller than typical U.S. retail sizing.
To make choosing your size easier, applicable product options may show both sizes together, such as US S / Asian M. In these cases, you can generally select according to your usual U.S. size.
Because fit can vary between different coat styles, we strongly recommend checking the measurements and size information on the individual product page before ordering.

Alicefurs faux fur boots generally run true to size. We recommend selecting your normal shoe size. For the best fit, compare your foot measurements with our Size & Measure Guide before ordering.

Care Guide

For most Alicefurs faux fur coats and jackets, we recommend professional dry cleaning when a thorough cleaning is needed. A reputable cleaner experienced with faux fur can help maintain the softness, texture, and appearance of the garment.

Some Alicefurs faux fur items may also be gently hand washed or machine washed when appropriate. Always check the care instructions for your specific product before washing.

For general faux fur care:

  • Use cold water only.
  • Choose a gentle or delicate cycle if machine washing is permitted.
  • Use a mild detergent.
  • Do not bleach.
  • Avoid heat.
  • Air dry naturally.
  • Do not tumble dry.
  • Gently reshape the faux fur while drying.

For the best results, always follow the care label attached to your garment.

Shipping and Delivery

Yes. Alicefurs ships worldwide to many countries and regions.

Available shipping methods and estimated delivery times are displayed during checkout based on your destination. Depending on the destination and order, carriers may include USPS, UPS, DHL, FedEx, YunExpress, or other local delivery partners.

For more information about shipping destinations, delivery times, and shipping methods, please see our Shipping Policy.

After your payment is successfully completed, you will receive an order confirmation email.

Your estimated delivery time consists of processing time + shipping time.

Processing time:
Usually 1–3 business days, excluding weekends and holidays.

Estimated shipping time to the United States:

  1. Standard Shipping: approximately 8–12 business days. Packages may be delivered by USPS, SpeedX, or other local carriers.
  2. Fast Shipping: approximately 6–10 business days. YunExpress or another available shipping partner may be used.
  3. Express Shipping: approximately 3–7 business days. Carriers may include FedEx, UPS, or DHL.

Delivery times are estimates and may vary depending on your destination, customs clearance, carrier delays, weather, peak seasons, and other factors outside our control.

Once your order has shipped, we will send you a shipping confirmation email with your tracking number.
You can use the tracking information to follow the delivery status of your package.
If you have trouble locating or using your tracking number, contact us at service@alicefurs.com. We normally reply within 24 hours on business days.

If your order has not arrived within the estimated delivery period, first check your tracking information for the latest shipping update.
If there has been no update or you believe your package is significantly delayed, contact us at service@alicefurs.com with your order number. Our customer service team will help you check the shipment status.

Orders and Returns

No. You do not need to create an Alicefurs account to purchase products.
You can add your chosen items to your shopping cart and complete your purchase using guest checkout. Creating an account is optional.

We accept eligible returns and exchanges according to the conditions outlined in our return policy.
Please review our Return & Refund Policy for information about eligibility, return timeframes, conditions, and instructions.
If you are unsure whether your order is eligible for a return or exchange, contact service@alicefurs.com before sending the item back.

If you need to change your order, please contact us at service@alicefurs.com within 24 hours of placing your order.

Depending on the status of your order, we may be able to help change:

  • Size
  • Color
  • Style
  • Shipping address

Once an order has been processed or shipped, some changes may no longer be possible. Contact us as soon as possible if you notice an error.

If your order has not yet shipped, please contact us as soon as possible to request a cancellation. Eligible orders canceled before shipment can receive a full refund.

Once your package has shipped, the order can no longer be canceled. If you no longer want the item, you may request an eligible return after receiving your order in accordance with our Return & Refund Policy.

For order cancellations, contact service@alicefurs.com as soon as possible.

Payment and Support

Alicefurs accepts secure payments through PayPal as well as major credit and debit cards.

Depending on availability at checkout, supported cards may include:

  • Visa
  • Mastercard
  • American Express
  • Discover

The payment methods available to you will be displayed during checkout.

Yes. Alicefurs uses secure website technology to help protect information transmitted during checkout.

We take customer privacy and data security seriously and handle personal information in accordance with our applicable privacy practices.

Our customer service team normally responds to emails within 24 hours from Monday through Friday.

For messages received on weekends or holidays, please allow approximately 24–72 hours for a response.

When contacting us about an existing order, please include your order number and the email address used to place the order so we can assist you more efficiently.