Dear Paul Tran,
We sincerely apologize for the inconvenience you experienced with your order. Once we identified that your package was lost in transit, we immediately contacted you via email and, with your confirmation, promptly reshipped your order using express shipping.
We're pleased to confirm that the issue has been successfully resolved. Your patience and understanding throughout this process mean a great deal to us, and we truly appreciate your continued support.
Best regards,
Alicefurs
Customer Service Email: service@alicefurs.com