Bottes en fourrure mongole Bottines d'hiver bouclées et moelleuses pour femmes

Dear Penny Shaw,

We sincerely apologize for the inconvenience you experienced. After receiving your review, we followed up via email and reshipped your order in February 2025. We’re glad to know you eventually received the boots.

We'd like to offer a clear explanation of the issue you experienced.

Between December 2024 and January 2025, a batch of packages shipped to our U.S. customers via a third-party carrier, InTime Ship, were unfortunately lost due to a technical failure on their end. This error led to many packages being delivered to incorrect addresses. At the time, we were not notified by the carrier about which specific orders were affected. However, after receiving your reviews and emails regarding lost packages, we immediately took full responsibility. We reached out to each affected customer and provided a solution—either reshipping the order or issuing a full refund. We're pleased to confirm that all customer concerns were resolved properly.

As a result, we have since discontinued our partnership with InTime Ship. For all U.S. standard shipping orders moving forward, we now use trusted carriers such as USPS and others to ensure a more reliable delivery experience.

We truly appreciate your understanding and continued support.

Best regards,
Alicefurs
Customer Service Email: service@alicefurs.com

Dear Jennifer Gassett,

We sincerely apologize for the inconvenience you experienced. After receiving your review, we followed up via email and reshipped your order in Jan 2025. We're glad to know you eventually received the boots.

We'd like to offer a clear explanation of the issue you experienced.

Between December 2024 and January 2025, a batch of packages shipped to our U.S. customers via a third-party carrier, InTime Ship, were unfortunately lost due to a technical failure on their end. This error led to many packages being delivered to incorrect addresses. At the time, we were not notified by the carrier about which specific orders were affected. However, after receiving your reviews and emails regarding lost packages, we immediately took full responsibility. We reached out to each affected customer and provided a solution—either reshipping the order or issuing a full refund. We're pleased to confirm that all customer concerns were resolved properly.

As a result, we have since discontinued our partnership with InTime Ship. For all U.S. standard shipping orders moving forward, we now use trusted carriers such as USPS and others to ensure a more reliable delivery experience.

We truly appreciate your understanding and continued support.

Best regards,
Alicefurs
Customer Service Email: service@alicefurs.com

Dear Lacey Fudge,

Thank you for your feedback. After receiving the review from you, we followed up via email, but unfortunately did not receive a response. According to the tracking information, your package was successfully delivered in Jan 2025.

The Christmas holiday shipping season caused unexpected delays, and we sincerely apologize for the inconvenience this may have caused. Thank you for your patience and understanding. If there's anything else we can assist you with, please don't hesitate to reach out.

Best Regards,
Alicefurs

Hi Tynai Hamlet, thanks for your review. We are sorry for the late delivery. After checking, we did refund $20 on Nov 21th after receiving the confirmation email from you, could you check your PayPal or card to see whether you received it?