Dear Dereka Smith,
We sincerely apologize for the inconvenience you experienced.
After receiving your review, we reached out to you via email to follow up, but unfortunately did not receive a response. According to the tracking information, your package was successfully delivered in December 2024.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Alicefurs
Customer Service Email: service@alicefurs.com